|
Third Party Service/Vendor
|
Purpose
|
Data type send
|
When data is sent
|
Data location
|
Website
|
|
AWS Amazon
|
Data hosting
|
all
|
when created
|
EU
|
https://aws.amazon.com/
|
|
Databricks
|
Data analytics
|
all
|
when created
|
EU
|
https://databricks.com/
|
|
SendGrid
|
Email service provider
|
email address, customer language information
|
- automated emails occasionally
- important notifications occasionally
- marketing messages if marketing consent
|
USA
|
https://sendgrid.com/
|
|
Proact
|
System integration partner
|
-
|
-
|
Finland
|
https://www.proact.eu/en/
|
|
New Relic
|
Monitoring service provider
|
email address, user ID
|
Only in situations where customer account is causing an error severe enough to be logged
|
USA
|
https://newrelic.com/
|
|
Datadog
|
Monitoring service provider
|
no personal data in monitoring data, possibility of email address, user ID in log data
|
Only in situations where customer account is causing an error severe enough to be logged
|
USA (monitoring data until Oct/2020, then to EU)
EU (log data)
|
https://www.datadoghq.com/
|
|
Google Analytics
|
Analytics service provider
|
analytics data
|
When customer accepts analytics cookies
|
USA
|
https://www.google.com/analytics/
|
|
Firebase
|
Mobile analytics service provider
|
analytics data
|
-
|
USA
|
https://firebase.google.com
|
|
Zendesk
|
Customer service tool provider
|
account name (email address), Customer service details
|
When customer contacts Polar Customer Care
|
Ireland
|
https://www.zendesk.com/
|
|
Hubspot
|
Marketing automation tool
|
Customer contact and profile details (if marketing consent)
|
If customer gives marketing consent
|
USA
|
https://hubspot.com/
|
|
Nebula, Tieto
|
Webshop hosting
|
no personal or payment data
|
|
EU
|
|
|
Dynatrace
|
Shoppolar monitoring tool
|
order id, IP addresses, session data
|
When customer accepts cookies, logging events
|
USA, EU, Australia
|
https://www.dynatrace.com/
|
|
Microsoft Clarity
|
Analytics service provider
|
analytics data
|
When customer accepts analytics cookies
|
USA
|
https://clarity.microsoft.com/
|
|
Culinar Oy (ultimate.ai)
|
Customer service automation provider
|
Contact details, customer service details
|
When customer contacts Polar Customer Care
|
Belgium and Germany
|
https://www.ultimate.ai/
|
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