Polar service providers

List of service providers

Third Party Service/Vendor Purpose Data type send When data is sent Data location Website

AWS Amazon

Data hosting

all

when created

EU

https://aws.amazon.com/

DNA

Data hosting

all

when created

Finland

https://www.dna.fi/dnabusiness

SendGrid

Email service provider

email address, customer language information

  • automated emails occasionally
  • important notifications occasionally
  • marketing messages if marketing consent

USA

https://sendgrid.com/

Proact

System integration partner

-

-

Finland

https://www.proact.eu/en/

New Relic

Monitoring service provider

email address, user ID

Only in situations where customer account is causing an error severe enough to be logged

USA

https://newrelic.com/

Datadog

Monitoring service provider

no personal data in monitoring data, possibility of email address, user ID in log data

Only in situations where customer account is causing an error severe enough to be logged

USA (monitoring data until Oct/2020, then to EU)

EU (log data)

https://www.datadoghq.com/

Google Analytics

Analytics service provider

analytics data

When customer accepts analytics cookies

USA

https://www.google.com/analytics/

Firebase

Mobile analytics service provider

analytics data

-

USA

https://firebase.google.com

Zendesk

Customer service tool provider

account name (email address), Customer service details

When customer contacts Polar Customer Care

Ireland

https://www.zendesk.com/

Responsys

Marketing automation tool

Customer contact and profile details (if marketing consent)

If customer gives marketing consent

USA

https://www.oracle.com/marketingcloud/products/cross-channel-orchestration/

Nebula, Tieto Webshop hosting no personal or payment data EU
Dynatrace Shoppolar monitoring tool order id, IP addresses, session data When customer accepts cookies, logging events USA, EU, Australia

https://www.dynatrace.com/

Cookies that transfer data

More information on cookies

Third Party Service/Vendor Purpose More information

Facebook

Facebook pixel (Ads & targeting)

Google LLC

Google Analytics (performance analytics)

Google Ads (Ads & targeting)

Microsoft

Bing Ads (Ads & targeting)

LinkedIn pixel (Ads & targeting)

Hubspot

Hubspot pixel (performance analytics)

Zendesk

Customer service chat widget

SnapEngage

Customer service chat widget (for Polar Brazil)

EU based marketing service providers that have hosting/CDN/data in US

Third Party Service/Vendor Purpose More information

SocialBakers

 

Social media management tool

Criteo

Criteo pixel (Ads & targeting)

Service providers in other regions (APAC) that have hosting/CDN/data in US

Third Party Service/Vendor

Purpose

More information

VWO (Wingify, India)

A/B / optimization tool

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