Frequently Asked Questions
Our shipping carriers are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Due to this, your package may arrive later than expected and shipping times noted at checkout may be inaccurate. If your order has shipped, please reach out to the carrier directly for the most up-to-date delivery information. For other updates on your order status, please reach out to Polar’s Customer Care team. We appreciate your patience.
Free USPS shipping is valid on all orders of $100 or more. Minimum amount does not include tax or discounts. Offer only valid on orders shipped via USPS Priority Mail. Choosing any shipping method other than USPS Priority Mail will result in normal shipping charges. No promo code is necessary. Free shipping will be reflected in the shopping cart. Offer not valid on previously purchased merchandise. Average transit time for USPS Priority Mail is 3-5 business days. Polar Electro Inc. reserves the right to extend, modify, or discontinue this offer at any time without notice.
UPS Next Day Air is available. However, due to COVID 19 restrictions, we can not guarantee that orders will be processed the same business day. We apologize for the inconvenience and thank you in advance for your patience and understanding. Note: We do not ship on weekends, holidays, or in the event that inclement weather prevents regular business operations. Additionally, orders that do not pass our fraud screening process require additional verification and may cause a delay in shipping.
No, it is not possible to place an order by phone at the moment.
Shipments can only be made to the USA. All shipments are shipped based on your choice during checkout process.
Your order will ship from our warehouse located in NY within 48 hours of order receipt (excluding weekends and holidays, or in the event that inclement weather prevents regular business operations).
EXCEPTION: orders that do not pass our fraud screening process require additional verification and may cause a delay in shipping.
Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door.
When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of our UPS Ground service is 1 to 5 working days. The standard delivery time for our USPS Priority shipping ($5 flat fee) is 3 to 5 working days.
Shipping is calculated during the checkout process.
Our Customer Care Team is available via email at firstname.lastname@example.org or by calling 800-227-1314. Our current hours of operation are Monday - Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 1:00 pm EST (excluding holidays).
Items purchased online at shoppolar.com may be returned directly to our Return Center. Please see the Return Policy for mailing instructions.
Personal information requested on this site will be used only to process your order and ship your order. Personal information does not include the name, title, business address or telephone number of an employee of an organization. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.
If you'd like to review or delete the personal information we maintain please contact shoppolar.com support at email@example.com.
Using the Credit Card Sec Number for Advanced Security
To further ensure your privacy and protection, credit card companies have begun using an additional 3 or 4 digit Card security number on your credit card. This number is called a Card Verification Code (CVC) code by MasterCard and a Card Verification Value (CVV) by Visa.
To prevent fraud, your Card ID Number does not appear on your receipt, nor is it retained by our database.
It appears only on your credit card, as a security measure to prove that users have the card on their person when making a purchase.
MasterCard/Visa/Discover: Your Credit Card Security Number should be the last block of digits in your account number, directly below your signature on the back of your card.
American Express: The CID number can be found on the front, right side of your card. It is four digits long.
Please check the number is correct and enter the card number again.