Get Service

Be it a quick battery change or precision warranty service, you have an extensive global Polar service network at your disposal. Find us on the map close to you, or register your service online and send it directly to Central Service.*


CITIZEN WATCH SERVICE
800 EAST CAMPBELL ROAD, SUITE 371
75081 RICHARDSON
tel: 972-234-4900
fax: 214-747-6026

CREATIVE HEALTH PRODUCTS
7621 E JOY ROAD
48105-9682 ANN ARBOR
tel: 800-287-5901

EASTSIDE WATCH REPAIR IN J LEWIS JEWELRY
10575 NE 12TH STREET
98004 BELLEVUE
tel: 425-761-7736

POLAR ELECTRO INC.
1111 MARCUS AVENUE, SUITE M15
11042 LAKE SUCCESS (NEW HYDE PK.)
tel: +1 516 364 0400
fax: +1 516 364 5454
More

TIME-TEC
635 SOUTH HILL STREET, STE 209
90014 LOS ANGELES
tel: 888-448-8463
fax: 213-488-9221

Turley Polar Repair
11219 South Dixie Hwy
33156 Miami
tel: 305-396-1357
fax: 305-252-1124

WATCHMAKER
379 MAIN STREET
02180 STONEHAM
tel: 781-438-6977

Battery Change Service

Here you get quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change.

Authorized Service

Here quick repairs, all battery changes, and more demanding non-warranty service is done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service.

Central Service

All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us.


* Warranty service is given only by Polar Central Service in your country.

Sending instructions

All warranty repairs are done at Polar Central Service in Lake Success, NY. You can also take or send your service into your closest Authorized Service center to reduce time in transit.

Sending to Authorized Service (non-warranty)

It's always a good idea to send your products the closest possible service center. This reduces time in transit and you get your products back faster. Authorized Service is for non-warranty service only

1. Open and fill in a service form here.
2. Include a detailed description of the problem.
3. Include your name, return address, and telephone number during office hours.
4. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit.
5. Send your product(s) to your closest Authorized Service.

 


MICHIGAN


Polar Service Center
7621 East Joy Road
Ann Arbor, MI 48105
Attn: Technical Service
(800) 287-5901 (tel)
(734) 996-4650 (fax)
www.polarservicecenter.com

 


TEXAS


Citizen Watch Repair
800 E. Campbell Rd
Suite 371
Richardson, TX 75081


(972) 234-4900(tel)
(972) 234-4901(fax)

www.polardallas.com

 


CALIFORNIA


Time-Tec Watch Svc Ctr
635 S. Hill Street
Suite 209
Los Angeles, CA 90014
(213) 488-9222 (tel)
(213) 488-9221(fax)
(888) 448-TIME (toll free)
www.time-tec.com

 


WASHINGTON


Eastside Watch Repair(inside JL Jewelry)

10575 NE 12th Street
Bellevue, WA 98004


(425)761-7736

www.polarrepair.com

 


FLORIDA


Turley Polar Repair
11219 South Dixie Hwy

Miami, Fl 33156
(305) 396-1357 (tel)
(305) 252-1124 (fax)

 


MASSACHUSETTS


The Watchmaker
379 Main Street

Stoneham, MA 02180
(781) 435-1596 (tel)

You can check repair status by phone or e-mail.

Sending to Central Service (warranty)

If there is no Authorized Service near you or you have a Polar product that is covered under the 2 year warranty, please send your product(s) directly to Central Service in Lake Success, NY. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete. 1. Please register your service case online and

2. Include a detailed description of the problem.
3. Include your name, return address, and telephone number during office hours.
4. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit.
5. If the product is under warranty, enclose a copy of the proof of purchase.
6. Ship to Polar Central Service

Polar Electro Inc.
1111 Marcus Avenue
Suite M15
Lake Success, NY 11042-1034
You can track your repair status online here.

Battery replacement

You can change the battery yourself to these Polar products. Please see product user manual for instructions.

Remember to replace the sealing ring if it seems damaged. For assistance on battery change to these products, please contact your local Battery Change Service Battery Change Service offers quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change..

If your product is not on the list, please turn to your closest Authorized Service Authorized Service offers quick repairs, all battery changes, and more demanding non-warranty service done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service. or send your product to Central Service All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us. in your country for battery change.

Full periodic and water resistance checks are performed with every battery change.

Battery disposal

Polar recycles batteries as part of our commitment to the preservation of the environment. When changing the battery yourself, please follow your local recycling regulations for safe disposal.

See Polar Environmental Policy here.

Price List

It's important to us that you get to enjoy training with your Polar products for a long time. To make sure of this, please use Polar-authorized service centers. With us you know that you get a well-trained staff who know our products inside out and use the correct spare parts. We also make sure your products are tested according to specifications before they are returned to you. Here a list of common service charges.

Basic Service Charge:

(includes New Battery, Functionality Test and Water Resistance Test)

$19.95 A, M, FS, F, and FT Series Receiver
$24.95 S, CS, RS, AXN, RCX, RC Series Receiver
$13.95 Wearlink, H-Series Heart Rate Sensors
$19.95 S-Series Sensors, S1, G1, G3, S3/S3+

Transmitter replacement:

$34.95 T31 (includes elastic strap)
$45.95 T31C (includes elastic strap)
$39.95 Wearlink / H1 (replacement connector)
$49.95 WIND / H3 (replacement connector)

Elastic Strap:

$ 6.95 T31/T31C (replacement)
$18.95 Wearlink/WIND, H-Series (replacement)

Service FAQ

Can I troubleshoot my issue before contacting Polar service?

My product is under warranty and I need service. What should I do?

All warranty repairs are done at Polar Central Service in Lake Success, NY. You can send in your product directly (please register your service case online) or, find the closest retailer or Authorized Service to send it in for you.

My product is no longer under warranty and I need service. What should I do?

To change battery, check here if you can change it yourself. If your product is not on the list, please find your closest Authorized Service here.

If you need more than a battery chance, please contact an Authorized Service near you, or send your product(s) directly to Central Service.

Sending instructions.

I want to send my product directly to Central Service. What should I do?

If there is no Authorized Service near you, please send your product(s) directly to Central Service in Lake Success, NY. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete.

Please register your service case online before sending it to Central Service. You can then track your repair status online.

How do I send my product to Central Service?
1. Include all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack carefully to avoid damage during transit.
2. If the product is under warranty, enclose a copy of the proof of purchase.
3. Include a detailed description of the problem.
4. Include your name, return address, and telephone number during office hours.
5. Register & Ship to Polar Central Service Please register your service case online :

Polar Electro Inc.
1111 Marcus Avenue
Suite M15
Lake Success, NY 11042-1034

What do the free training computer tests include?

With every service we test your training computer free of charge.

1. Careful visual inspection to determine any external damage.
2. Battery voltage check.
3. Checking and cleaning of case contacts.
4. Sealing check and free replacement when needed.
5. Water resistance testing.
6. Operational testing.

What do the free sensor tests include?

With every service we test your included sensors free of charge.

1. Careful visual inspection to determine any external damage.
2. Checking the range of transmission to rule out any problems.
3. Checking the heart rate sensor electrode conductivity.
4. Cleaning of the sensor parts thoroughly when necessary.