Get Service

Be it a quick battery change or precision warranty service, you have an extensive global Polar service network at your disposal. Find us on the map close to you, or register your service online and send it directly to Central Service.*

Battery Change Service

Here you get quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change.

Authorized Service

Here quick repairs, all battery changes, and more demanding non-warranty service is done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service.

Central Service

All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us.

* Warranty service is given only by Polar Central Service in your country.

Sending instructions

All warranty repairs are done at Polar Central Service in Lake Success, NY. You can also take or send your service into your closest Authorized Service center to reduce time in transit.

Battery replacement

You can change the battery yourself to these Polar products. Please see product user manual for instructions.

When changing the battery yourself, remember to replace the sealing ring if it seems damaged.

If your product is not on the list, please turn to your closest Authorized Service or send your product to Central Service for battery change. T31, T31C and T61 transmitters are sealed and they do not have a replaceable battery. When the battery wears out the transmitter must be replaced.

Full periodic and water resistance checks are performed with every battery change.

Battery disposal

Polar recycles batteries as part of our commitment to the preservation of the environment. When changing the battery yourself, please follow your local recycling regulations for safe disposal.

See Polar Environmental Policy here.

Price List

It's important to us that you get to enjoy training with your Polar products for a long time. To make sure of this, please use Polar-authorized service centers. With us you know that you get a well-trained staff who know our products inside out and use the correct spare parts. We also make sure your products are tested according to specifications before they are returned to you. Here a list of common service charges.

Service FAQ