Return policy

If you are not satisfied with the product you have purchased from us, you may return it within seven (7) calendar days. To return an item, please contact the Polar Customer Service Team by phone +65 6692 7728 or by e-mail customerservice@shoppolar.sg and reference "Polar Online Return".

Representatives are available to assist you with your return Monday through Friday 10:00am to 5:00pm SGT (excluding holidays).

Items should be returned unused and in good condition, with a completed return form and a copy of the packing slip, to our Return Centre (address below).

A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.

Shipping costs are refunded on damaged or defective products, only. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Refunds will not be issued if the Product concerned is: a) Software which we have supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Polar Store website.

Return Instructions


Product returns can be sent through our delivery provider or returned to our office.

Return by mail

Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return. Should you choose to use Polar’s delivery provider to pick up a return product you will bear the cost. The courier service cost is SGD $15.

  • Send the item in its original packaging.
  • Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
  • Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.
  • It is recommended to use a secure shipping method such as courier service to send the item so that you have tracking for the package. Polar is not responsible for items lost in transit and a return cannot be processed until the item is received.
  • The following return address should be clearly displayed on the parcel:

    Polar Electro Singapore Pte Ltd
    1 Commonwealth Lane #07-04 One Commonwealth
    Singapore
    149544

 

Return to office

You can also return your order to our office by visiting us during office hours, 10am to 5pm, at

Polar Electro Singapore Pte Ltd
1 Commonwealth Lane #07-04 One Commonwealth
Singapore
149544

Damaged or Defective Products

To return a damaged or defective item within seven (7) days of purchase, please contact the Polar Customer Service Team by phone at +65 6692 7728 or e-mail customerservice@shoppolar.sg and reference "Polar Online Return". Representatives are available to assist you with your return Monday to Friday 10.00am to 5:00pm SGT (excluding holidays).

Our Customer Service Team will provide you return instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.

Products found to be defective after seven (7) days of purchase will be covered by the Polar Warranty Policy and will be repaired or replaced in Polar Service Center.

To send a product to warranty service, please visit Polar SG Service page. Here you will find locations of the Polar Service Centres. Visit local support site for details to send the unit to service. Please remember to include a copy of your original proof of purchase.

Polar Warranty

The Polar Warranty covers the receiver and transmitter for two (2) years from the date of purchase for defects in material or workmanship. Damage caused by misuse or improper or unauthorized maintenance is not covered.

PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.

The complete warranty terms can be found in the user's manual.