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Frequently Asked Questions

Can I order by phone?

No, it is not possible to place an order by phone at the moment.

How does this online store handle international shipments?

At present, we ship to locations within Singapore, Brunei, Indonesia, Malaysia, Philippines, Thailand and Vietnam. All shipments are shipped based on choice made by the customer during checkout process.

What are your delivery methods?

Shoppolar offers two methods of delivery:

1. Delivery by mail

Due to the global outbreak of the Coronavirus (Covid19), as well as the guidelines as laid out by the Singapore government, please be advised that any orders made during this period will be shipped out from our warehouse in Singapore approximately 2-3 weeks after the order is received (except weekends and public holidays).

Shipping time is calculated from when the item leaves the warehouse to when it arrives at your door.

When your order has been shipped, you will receive a shipping confirmation email. The standard delivery times are:

  • Singapore 3-4 working days
  • Brunei 6-7 working days
  • Indonesia 5-6 working days
  • Malaysia 5-6 working days
  • Philippines 6-7 working days
  • Thailand 6-7 working days
  • Vietnam 6-7 working days

Local Delivery Courier: Ninja Van, Singpost
Overseas Delivery Courier: DHL International

2. Pick up from our office

Order pick up is free of charge.

How to get to the office?

Our office is located at:

1 Commonwealth Lane
One Commonwealth #08-15
Singapore
149544

What are your office hours?

Our office is open from 10am-3pm from Monday to Friday. We are closed on the weekends.

How much is the shipping cost?

The shipping cost is $15 SGD per shipment within Singapore. Shipping cost outside Singapore is $25 SGD.

Orders above $100 SGD are shipped for free.

Please note that you may be charged for additional customs duties and taxes upon delivery.

Who should I contact about a billing question?

Order support is available via email at customerservice@shoppolar.sg or by calling +65 6692 7728 Monday to Friday, 9am to 6pm SGT.

What is your return policy?

Items purchased online at shoppolar.sg may be returned directly to our Return Centre by mail or in person. You will bear the shipping cost. Please see the Return Policy for mailing instructions.

What is your privacy policy?

Please click here to see Polar Electro's privacy policy statement.

What do you do with the personal information I provide for processing my order?

Personal information requested on this site will be used only to process your order and ship your order. Personal information does not include the name, title, business address or telephone number of an employee of an organization. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

IN CASE THAT YOU HAVE REQUESTED POLAR TO PROVIDE TO YOU OR AGREED FOR POLAR PROVIDING ANY INFORMATION TO YOU AND IN SUCH CONNECTION AGREED TO THE USE OF YOUR PERSONAL DATA IN ACCORDANCE POLAR'S PRIVACY POLICY, YOUR PERSONAL DATA MAY BE USED BY POLAR IN ACCORDANCE WITH SUCH PRIVACY POLICY.

If you'd like to review or delete the personal information we maintain please contact Shoppolar support at customerservice@shoppolar.sg

Credit Card incorrect, please check your number. What should I do?

Please check the number is correct and enter the card number again.

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