Frequently Asked Questions
Shoppolar offers two methods of delivery:
1. Delivery by mail
Your order will be shipped out from our warehouse in Singapore within 48 after receiving your order (except on weekends and public holidays of Singapore).
Shipping time is calculated from when the item leaves the warehouse to when it arrives at your door.
When your order has been shipped, you will receive a shipping confirmation email. The standard delivery times are:
- Singapore 3-4 working days
- Brunei 6-7 working days
- Indonesia 5-6 working days
- Malaysia 5-6 working days
- Philippines 6-7 working days
- Thailand 6-7 working days
2. Pick up from our office
You can also pick up your order from our office in downtown Singapore.
You will receive an email with instructions when your order is ready to be picked up.
Order pick up is free.
How to get to the office?
Our office is located at:
1 Commonwealth Lane
One Commonwealth #07-04
The shipping cost is $25 SGD per shipment within Singapore. Shipping cost outside Singapore is $30 SGD.
Orders above $100 SGD are shipped for free.
Please note that you may be charged for additional customs duties and taxes upon delivery.
Items purchased online at shoppolar.sg may be returned directly to our Return Centre by mail or in person. You will bear the shipping cost. Please see the Return Policy for mailing instructions.
Personal information requested on this site will be used only to process your order and ship your order. Personal information does not include the name, title, business address or telephone number of an employee of an organization. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.
If you'd like to review or delete the personal information we maintain please contact Shoppolar support at email@example.com