You can return a device that does not meet your requirements within the first fourteen (14) calendar days since the day of delivery. The device needs to be unused and the original packaging in good condition. A return label should be available within that parcel that can be used to send the item back to us.
If you have any further questions in regards to your return, please contact the Polar Customer Service Team via chat or by e-mail CUSTOMERSERVICE@SHOPPOLAR.CO.UK and reference "Polar Online Return". Representatives are available to assist you with your return Monday through Friday 9:00AM to 5:00PM GMT (excluding holidays).
Items should be returned unused and in good condition, with a copy of the packing slip, to our Return Centre (address below).
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Refunds will not be issued if the Product concerned is software which we have supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Polar Store website.
Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return.
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.
- Put the return label (included with your shipment) on the parcel and take it to your nearest DHL service point: https://locator.dhl.com/
Damaged or Defective Products
To return a damaged or defective item within fourteen (14) days of purchase, please contact the Polar Customer Service Team via chat or by e-mail firstname.lastname@example.org and reference "Polar Online Return". Representatives are available to assist you with your return Monday to Friday 9.00AM to 5:00PM GMT (excluding holidays).
Our Customer Service Team will provide you return instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.
Products found to be defective after fourteen (14) days of purchase will be covered by the Polar Warranty Policy and will be repaired or replaced in Polar Service Center.
To send a product to warranty service, please visit Polar UK Service page. Here you will find locations of the Polar Service Centres. Visit local support site for details to send the unit to service. Please remember to include a copy of your original proof of purchase.
The Polar Warranty covers the training computer and sensors for two (2) years from the date of purchase for defects in material or workmanship. Damage caused by misuse or improper or unauthorized maintenance is not covered.
PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.
The complete warranty terms can be found in the user's manual.