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Shipping Information

This Polar Web Store ships to Australia and New Zealand. Orders are dispatched from our Asia Pacific warehouse in Hong Kong.

All prices are in Australian dollars. All orders will incur GST but the customer will not incur duty or import taxes.

Your order will ship from our warehouse located in Hong Kong within 48 hours of order receipt, with available stock (excluding weekends and holidays).

When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of DHL Express service is 1 to 4 working days.

Please note that due to the COVID-19 pandemic, shipping times may be longer than usual. Orders may take up to 10 days for delivery.

Our Customer Care Team are available via email at support.au@shoppolar.com.

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