Frequently Asked Questions
No, it is not possible to place an order by phone at the moment.
This Polar Web Store ships to Australia and New Zealand. Orders are dispatched from our Asia Pacific warehouse in Hong Kong.
All prices are in Australian dollars. All orders will incur GST but the customer will not incur duty or import taxes.
Your order will ship from our warehouse located in Hong Kong within 48 hours of order receipt, with available stock (excluding weekends and holidays).
When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of DHL Express service is 1 to 4 working days.
Our Customer Care Team are available via email at SUPPORT.AU@SHOPPOLAR.COM.
Orders are dispatched daily from Hong Kong. Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door. When your order has been shipped you will receive a shipping confirmation email The standard delivery time is 5-7 business days, remote areas up to 10 days.
Shipping cost is 14.90 AUD. Orders over $100 AUD are shipped for free.
Our Customer Care Team is available via email at email@example.com.
Items purchased online at shoppolar.com may be returned to our Return Center. Please see the Return Policy below for mailing instructions. .
Personal information requested on this site will be used only to process and ship your order. Therefore, personal information will not be used for any purpose beyond order processing without the express authorization of the customer. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.
If you'd like to review or delete the personal information we maintain please contact shoppolar support at firstname.lastname@example.org
Using the Credit Card Sec Number for Advanced Security
To further ensure your privacy and protection, credit card companies have begun using an additional 3 or 4 digit Card security number on your credit card. This number is called a Card Verification Code (CVC) code by MasterCard, a Card Verification Value (CVV) by Visa and Card Identification Digits (CID) by American Express.
To prevent fraud, your Card ID Number does not appear on your receipt, nor is it retained by our database.
It appears only on your credit card, as a security measure to prove that users have the card on their person when making a purchase.
MasterCard/Visa: Your Credit Card security number should be the last block of digits in your account number, directly below your signature on the back of your card.
American Express: The CID number can be found on the front, right side of your card. It is four digits long.
Please check the number is correct and enter the card number again.