Frequently Asked Questions

Can I order by phone?

No, it is not possible to place an order by phone at the moment.

How does this online store handle international shipments?

At present, we ship to Canadian addresses only as determined by the Web store consumer.

When will I receive my order?

Your order will be shipped out from our Canadian warehouse located in the province of Quebec within 48 hours of order receipt (except on weekends and  public holidays). 

Shipping time is calculated from the time the item leaves the warehouse,  to when it arrives at your door. 

When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of our UPS Standard service is 4 to 9 working days.

Track your order here.

How much is the shipping cost?

The shipping is cost is $9,00 per shipment.

Free shipping on all orders of $ 160 or more.

Who should I contact about a billing question?

Our Customer Care Team is available via email at customerservice@shoppolar.ca or by calling 1.877.946.7657  Monday to Friday, 9:00am to 5:00pm EST.

What is your return policy?

Items purchased online at shoppolar.ca may be returned directly to our Return Centre. Please see the Return Policy for mailing instructions.

What is your privacy policy?

Please click here to see Polar Electro's privacy policy statement.

What do you do with the personal information I provide for processing my order?

Personal information requested on this site will be used only to process your order and ship your order. Personal information does not include the name, title, business address or telephone number of an employee of an organization. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

IN CASE THAT YOU HAVE REQUESTED POLAR TO PROVIDE TO YOU OR AGREED FOR POLAR PROVIDING ANY INFORMATION TO YOU AND IN SUCH CONNECTION AGREED TO THE USE OF YOUR PERSONAL DATA IN ACCORDANCE POLAR'S PRIVACY POLICY, YOUR PERSONAL DATA MAY BE USED BY POLAR IN ACCORDANCE WITH SUCH PRIVACY POLICY.

If you'd like to review or delete the personal information we maintain please contact shoppolar.ca support at customerservice@shoppolar.ca

What is the credit card Security number?

Using the Credit Card Sec Number for Advanced Security

To further ensure your privacy and protection, credit card companies have begun using an additional 3 or 4 digit Card security number on your credit card. This number is called a Card Verification Code (CVC) code by MasterCard and a Card Verification Value (CVV) by Visa.

To prevent fraud, your Card ID Number does not appear on your receipt, nor is it retained by our database. 

It appears only on your credit card, as a security measure to prove that users have the card on their person when making a purchase.

How to find the Credit Card Security Number on your card

MasterCard/Visa/Discover: Your Credit Card security number should be the last block of digits in your account number, directly below your signature on the back of your card.

Credit Card incorrect, please check your number. What should I do?

Please check the number is correct and enter the card number again.