Polar values your privacy. We hope that this Privacy Policy helps you understand what kind of information of you Polar may collect, and how we handle and use any such information after collection. This Privacy Policy describes the treatment of information collected of you in connection with Polar products and services whether available through internet, for example through www.polar.com web/mobile sites (collectively referred as to "Polar Sites"); or in connection with other services such as customer care and warranty services; or in connection with promotions, competitions and campaigns and other types of marketing events and/or services offered by Polar.  Note that other privacy policies, special use terms, product-, site- or page specific terms (referred to as "Special Terms"), may apply to certain sites or pages, products, applications or services, but the applicability of any such Special Terms will be expressly indicated. In the event of any inconsistency between any Special Terms and this Privacy Policy, the applicable Special Terms will prevail over the terms of this Privacy Policy.

By providing information to Polar and by using or accessing the Polar Sites, any services or by participating to events offered by Polar, you acknowledge and consent to the collection, use and disclosure of personal data and other information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use Polar Sites or other Polar services.

This Privacy Policy is effective as of October 1st, 2013.

This Privacy Policy is effective as of August 1st, 2017.

Collection of Information

Information of you is typically collected when you make a purchase, use or register into our services, enter into a sales promotion, sweepstakes, contests or other campaign, or use the services offered in Polar Sites, or otherwise interact with Polar, for example through our customer care.  In those connections, we may collect, for example, details of the queries or requests you have made, the products and services provided (including delivery details) and information relating to your Polar products and/or their use, financial details for example of payments made, billing address, credit checks and other such financial information, details of agreements between you and Polar, records of contacts and communications, information you have provided us with and other such transactional information and demographic information, for example, your age, gender, weight, height, and language preferences.

At Polar Sites, Polar may offer services, such as message boards, discussion and information sharing forums and blogs to which you are able to post information, links and materials.  Polar may collect information you provide by using the Polar Sites, such as your consents, preferences and feedback, and other such information you choose to share.  Please note that any information you disclose through such services or otherwise on Polar Sites may become public information, and may be available to other users of the Polar Sites and to the general public.

a) Personal Data

As used in this Privacy Policy, the term "personal data" means data such as your name, mailing address, e-mail address, internet service provider, telephone number or other personally identifiable information that may be supplied by you or collected about you according to applicable local legislation.  Please note that certain non-identifiable information collected from you may become personally identifiable when you provide Polar with your personal data.

Personal data may be used to contacting you via mail, e-mail, mobile message or phone for example, if you place an order for a product; filing your purchases or collecting payment of recurring fees,( if applicable) or if you request  customer support service.  Polar may need to contact you for additional information required to process or fulfill your order and/or request. Personal data may also be used to customize your user experience with us or to determine your satisfaction, use or follow up with Polar products and services, software applications or information.  Personal data may also be used to contact you to inform you of new products, services, events or promotions we may offer, or for other marketing purposes, and for example for conducting market research.  Polar may also use personal data to personalize our services offering and to provide you with service more relevant to you, for example, to make recommendations and to display customized content and advertising in our websites. We may combine personal data collected in connection with your use of a particular Polar product and/or service with other personal data we may hold about you, except where such personal data was collected for a different purpose. We may also use your personal data for computing values of variables specified in, and required for the proper use of, the services which you have chosen to use.  In addition, Polar may use your personal data to ensure the functionality and security of Polar products and services or to identify you and to prevent and investigate fraud and other misuses.  Polar may create aggregate and statistical information based on your personal data.

Consent for Disclosure of Personal Data

Polar products and services are provided using resources and servers in different countries (e.g. Finland, USA). Your personal data may therefore be transferred to countries outside your residence, EU and the European Economic Area (EEA), to countries not deemed adequate by the European Commission. In those cases Polar will take the needed action to ensure that adequate protection for your personal data as required by applicable laws. For international transfers of your personal data, we rely on agreements that are based on the Standard Contractual Clauses (“SCCs”) of the European Commission. Those can be found here (http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm?_ga=2.24276479.452183170.1499838048-819533480.1495432677). Polar also uses service providers who are deemed adequate via EU-U.S. and Swiss-U.S. Privacy Shield Framework.

Polar does not engage in the practice of selling or trading personal data to other companies for promotional purposes. Unless compelled by applicable law or administrative or judicial order, Polar will not provide personal data to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. If allowed by applicable local legislation, Polar may also exchange personal data between Polar's affiliated (related) companies for the purposes mentioned in this Privacy Policy.  Polar may also use subcontractors to provide some products or services to you. We also may need to share your personal data with these subcontractors so that they can provide services to us. Our subcontractors are not permitted to use such personal data for any other purposes and we impose confidentiality requirements on their services.   In addition to aforesaid, Polar may provide aggregate statistics about our customers, sales, traffic patterns, training information and related site information to reputable third parties, but these statistics will not include personally identifiable information.


While there are always risks associated with providing personal data, whether in person, by phone or via the internet or other technologies, and no system of technology is completely safe or "tamper"/"hacker" proof, Polar has endeavored to take reasonable precautions which are appropriate to prevent unauthorized access to and improper use of your personal data. For example, Polar uses encryption technology when collecting personal data. If Polar Sites support on-line transactions, it will use industry standard security measures, to protect the confidentiality and security of online transactions. If used, industry standard security measures like SSL authentication ensure that credit card information, as well as other personal data submitted as part of the buying process, is reasonably safe from third party interception.

Accuracy of Collected Personal Data

Polar will on its own initiative, or at your request, free of charge, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Polar in connection with the operation of Polar Sites and other services. Please contact webmaster@polar.com to update and/or review your personal data.

Other Information

Other information than personal data is information, that does not reveal your specific identity or does not directly relate to you as an individual, such as: browser and device information, application usage data, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you, and aggregated information.  If you choose to use location services, such as routes, locations, points of interests, speed and other training data on your Polar product or application, then the physical location of your device will be collected in order to provide you with location-based services and is considered as other information. Polar Sites may allow you to voluntarily upload and share information, for example, locations, training data and/or used routes, activities such as runs, walks, swims, hikes, gym classes, etc. from your Polar product and/or application. From the privacy settings on such Polar Sites you can control who can access such information.

Please remember that any content you choose to provide is done by you on a voluntary basis and Polar will not keep such information private or confidential.

Please note Polar may use and disclose this kind of other information for any purposes, for example for research and development purposes, or for developing Polar products and/or services, except when required to do otherwise under applicable law, and/or share or sell it to third parties, but in a form that does not personally identify you. If we are required to treat other information as personal data under applicable law, then we may use it as described in personal data section above, as well as for all the purposes for which we use and disclose personal data. In some instances, we may combine other information with personal data. If we combine any other information with your personal data, the combined information will be treated by Polar as personal data as long as it is combined.

c) Visitor Identification - Technical Information and Usage of "Cookies"

By showing how and when our guests use Polar Sites, helps us to improve Polar Sites. For the most part, you may visit Polar Sites or use Polar products and/or services without having to tell us who you are. However, certain technical information is normally collected as a standard part of your use of Polar Sites. Such information includes, for example, your IP-address, access times, the website you linked from, pages you visit, the links you use, the adbanners and other content you viewed, information about your devices and other such technical information your browser provides us with or as may be otherwise collected in connection with certain Polar products and services.

When you use Polar services or Polar Sites or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile subscription number, may be transmitted to us by the telecommunications operator as a standard part of that communication.

Cookies are small files that are sent to and stored in your computer by the websites you visit.  When you access Polar Sites, our server may attach a small text file to your hard disk - a cookie.   Next time you visit Polar Sites, your browser will read the cookie and relay the information back to the website or element that originally set the cookie.  Our domains may also include elements that set cookies on behalf of a third party.

To learn more about these technologies and how they work, please see e.g.

The following cookies are used on the Polar Sites at the moment. Please note that the cookies can be changed by us at any time.

Cookie description

Google Analytics cookie - Identifies Unique Visitors

Google Analytics cookie - Tracks Traffic Sources & Navigation

Created and read by addthis.com in client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated

Play Framework cookie - Identifies users in Polar Flow

Polar.com cookie - Identifies the user in Polar's web pages and services

If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits.  You can review the options available to manage cookies in your browser. Different browsers use different ways to disable cookies, but they are usually found under a Tools or Options menu. You can also consult the browser's help menu. In addition to cookie management, browsers usually let you control files similar to cookies, for example Local Shared Objects, e.g. by enabling the browser's privacy mode.

If you visit Polar Sites and your browser settings accept cookies, we consider this as acceptance of our use of cookies.


Polar's policy is to request that "Minors" (the age of Minors is determined by local law where you reside) do not make purchases or engage in other legal acts on Polar Sites without the consent of a parent or legal guardian, unless permitted by applicable local law.

Opt-out or Opt-in Services

If you elect to stop receiving emails from Polar, please follow the "unsubscribe" instructions within each email communication or send an email to webmaster@polar.com. Polar will not provide or share any mailing lists to third parties for promotional purposes. Emails related to services (to confirm a purchase, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the service you requested.

External Links and Sites

Polar Sites may contain links to other sites. Certain of Polar Sites may also include social media features, such as the Facebook "Like button" and widgets. These features may collect your IP address, which page you are visiting on Polar Sites, and they might set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Polar Sites. Please note, that your interactions with these features or use of such external sites are governed by the privacy policy of the company providing the feature or site.  Please note that Polar is not responsible for the privacy practices or contents of any other sites. Polar recommends that you read the applicable privacy policies.

Changes to this Privacy Policy

Polar may update or make changes to this Privacy Policy from time to time. Those changes will always be informed to you by email (to email address you have provided to Polar) and by notification inside our services where it is technically feasible.

Contact information: webmaster@polar.com

Contact information in Privacy issues: privacy@polar.com