Careers at Polar

At Polar we say ‘Every body has a story’. By helping people listen to their body and understand the story it’s telling them, we can help them improve their fitness and health goals. Joining the Polar team means you have the opportunity to help make their stories, and your story, a big success.

We are constantly looking for the most gifted individuals to join our global company. For us, it’s important that we find the right person for the right vacancy. That’s why we ensure that the candidate’s specific needs and expectations closely match the job requirements.

With interesting tasks, excellent resources, exciting benefits and a unique team spirit, it’s an ideal environment for candidates wanting to challenge themselves and develop their skills. And who knows, our next winning candidate could be you!

Polar as an employer

So what is Polar like as an employer? Well, we’d like to think a good one. Just look at our continuous investment in employee development. Or the fact that, to us, the well-being of each team member is of the utmost importance. It’s all part of our dedication to finding new ways in which our employees can improve their skills and be motivated in their work.

Vacancies

Lead eCommerce & Digital Marketing Manager

Application closing date
08/31/2015

Job description
General Position Summary:

Responsible for growing sales through digital and eCommerce related initiatives. Focus on acquiring new customers and driving product/service sales from existing customers through various digital channels (Online Display, Email, Paid/Organic Search, Affiliates, Mobile and Social Media).

Essential Duties/Responsibilities (but not limited to):
• Drive sales through 3rd party stores, such as Amazon, Meta Search partners (Price comparison sites) and affiliate networks
• Plan and deliver the prospect and existing customer affiliate strategy in line with the overall sales strategy
o Deploy, optimize and report on campaigns through the affiliate marketing channel
o Audit affiliate website performance weekly and implement optimizations
o Managing the affiliate within budgets and CPA targets
• Explore, define and implement innovative on-site solutions and tactics to drive site traffic, acquire new customers and retain current customers
• Develop and implement short and long term strategies to increase website traffic, conversion, average order value (AOV), profitability and reduce cart abandonment
• Optimize site design to promote a seamless customer experience and increase customer conversion
• Coordinate with Consumer Engagement team for development and execution of CRM Programs (eNewsletters, eBlasts, etc).
• Develop tracking and reporting campaign metrics and provide analysis and results of digital campaigns
• Manage all advertising (consumer & retail/club & trade) including all facets of developing, executing and analyzing media plans
• Manage media agencies as appropriate
• Budget management and reporting

Type of employment
Full Time

Requirements
Qualifications/Requirements:
• Bachelor’s degree required – preferably in Marketing or Business
• 1-3 years of work experience in digital marketing or ecommerce
• Passionate and knowledgeable of the online industry and ROI based acquisition marketing with affiliate marketing experience
• Extensive online marketing experience across all Digital channel SEM, SEO, Display, Email marketing
• Hands-on experience in managing P&L of eCommerce channel
• Strong experience in forecasting, media planning and budgeting
• Strong written and verbal communication skills
• Excellent interpersonal skills with a results-driven attitude
• Detail oriented, ability to multi task and work in a fast paced environment

Location
Lake Success, NY

Further information
Send resume with salary history to pei.hr@polar.com

Customer Care Representative

Application closing date
08/31/2015

Job description
General Position Summary:

Provide timely and accurate customer service through telephone, chat and e-mail with Polar customers (End-users and Dealers).

Essential Duties/Responsibilities (but not limited to):

• Handle incoming telephone calls, live chat/email and outgoing customer calls.
• Provide repair instructions, basic troubleshooting and repair status.
• Entry level sales responsibility for Trade Up option.
• General product related inquiries regarding features, availability and pricing.
• Log and track customer contacts via electronic feedback system.
• Meet call center and reception performance standards for answer speed, information accuracy, call length and customer satisfaction.
• Utilize Polar Aftersales software with skill and proficiency.
• Satisfactorily resolve customer issues and requests by providing timely, accurate and appropriate responses.
• Regularly attend, participate in and support training and staff meetings in Customer Care.
• Assist in all areas of Customer Care operation as requested by management.
• Provide support for shoppolar.com..

Type of employment
Full Time

Requirements
Qualifications/Experience:

• 1-2 years customer service or sales experience.
• Excellent verbal and written communication skills.
• Strong organizational and excellent follow up skills.
• Must be detail-oriented and have the ability to multi-task.
• General Computer skills: including MS Word and Excel
• Able to flexibly and positively respond to changes in workflow, work volume, coverage requirements and interruptions.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Must be a team player.

Location
Lake Success, NY

Further information
Travel & Territory: No travel

Send resume with salary history to pei.hr@polar.com