Get Service
Be it a quick battery change or precision warranty service, you have an extensive global Polar service network at your disposal. Find us on the map close to you, or register your service online and send it directly to Central Service.*
Battery Change Service
Here you get quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change.
Authorized Service
Here quick repairs, all battery changes, and more demanding non-warranty service is done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service.
Central Service
All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us.
* Warranty service is given only by Polar Central Service in your country.
Sending instructions
All warranty repairs are done at Polar Central Service in Lachine, QC. You can also take or send your service into your closest Authorized Service center to reduce time in transit.
Sending to Authorized Service (non-warranty)
It's always a good idea to send your products the closest possible service center. This reduces time in transit and you get your products back faster. Authorized Service is for non-warranty service only
1. Open and fill in a service form here.2. Include a detailed description of the problem.
3. Include your name, return address, and telephone number during office hours.
4. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit.
5. Send your product(s) to your closest Authorized Service.
|
QUÉBEC Bijouterie Khéops |
MONTREAL La Swiss Centre Ville |
TORONTO La Swiss on Bloor |
TORONTO La Swiss Yorkdale |
VAUGHAN MILLS Chronos by La Swiss |
MISSISSAUGA La Swiss Square One |
CALRAGY Swiss Watch Clinic |
VANCOUVER Time & Gold |
Sending to Central Service (warranty)
If there is no Authorized Service near you or you have a Polar product that is covered under the 2 year warranty, please send your product(s) directly to Central Service in Lachine, QC. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete.
1. Please register your service case online and2. Include a detailed description of the problem.
3. Include your name, return address, and telephone number during office hours.
4. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit.
5. If the product is under warranty, enclose a copy of the proof of purchase.
6. Ship to Polar Central Service
Polar Electro Canada Inc.
2350 46th Avenue
Lachine, Quebec, H8T 2P3
You can track your repair status online here.
Battery replacement
You can change the battery yourself to these Polar products. Please see product user manual for instructions.
When changing the battery yourself, remember to replace the sealing ring if it seems damaged.
If your product is not on the list, please turn to your closest Authorized Service or send your product to Central Service in your country for battery change.
Full periodic and water resistance checks are performed with every battery change.
Battery disposal
Polar recycles batteries as part of our commitment to the preservation of the environment. When changing the battery yourself, please follow your local recycling regulations for safe disposal.
See Polar Environmental Policy here.
Price List
It's important to us that you get to enjoy training with your Polar products for a long time. To make sure of this, please use Polar-authorized service centers. With us you know that you get a well-trained staff who know our products inside out and use the correct spare parts. We also make sure your products are tested according to specifications before they are returned to you.
Battery replacement:
$13.50 S, CS, RS and AXN Series Receiver
$13.50 Wearlink Transmitters
$13.50 S-Series Sensors and Footpod
Transmitter replacement:
$59.99 T31C (includes elastic strap)
$44.99 Wearlink (replacement connector)
$59.99 WIND (replacement connector)
Elastic Strap:
$24.99 Wearlink/WIND (replacement)
Service FAQ
Can I troubleshoot my issue before contacting Polar service?
Good idea! Check out if these would help you.
Troubleshooting heart rate signal receptionTroubleshooting speed signal reception
Troubleshooting cadence signal reception
Troubleshooting power signal reception
Troubleshooting data transfer
My product is under warranty and I need service. What should I do?
All warranty repairs are done at Polar Central Service in Lachine. You can send in your product directly (please register your service case online) or, find the closest retailer or Authorized Service to send it in for you.
My product is no longer under warranty and I need service. What should I do?
To change battery, check here if you can change it yourself. If your product is not on the list, please find your closest Authorized Service here.
If you need more than a battery chance, please contact an Authorized Service near you, or send your product(s) directly to Central Service.
Sending instructions.I want to send my product directly to Central Service. What should I do?
If there is no Authorized Service near you, please send your product(s) directly to Central Service in Warwick. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete.
Please register your service case online before sending it to Central Service. You can then track your repair status online.
How do I send my product to Central Service?1. Include all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack carefully to avoid damage during transit.
2. If the product is under warranty, enclose a copy of the proof of purchase.
3. Include a detailed description of the problem.
4. Include your name, return address, and telephone number during office hours.
5. Register & Ship to Polar Central Service :
Polar Electro Canada
2350, 46th Avenue
Lachine, QC H8T 2P3
CANADA
What do the free training computer tests include?
2. Battery voltage check.
3. Checking and cleaning of case contacts.
4. Sealing check and free replacement when needed.
5. Water resistance testing.
6. Operational testing.
What do the free sensor tests include?
2. Checking the range of transmission to rule out any problems.
3. Checking the heart rate sensor electrode conductivity.
4. Cleaning of the sensor parts thoroughly when necessary.