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Frequently Asked Questions

Can I order by phone?

No, it is not possible to place an order by phone at the moment.

How does this online store handle international shipments?

This Polar Web Store ships to Australia and New Zealand. Orders are dispatched from our Asia Pacific warehouse in Hong Kong.

All prices are in Australian dollars. All orders will incur GST but the customer will not incur duty or import taxes.

Your order will ship from our warehouse located in Hong Kong within 48 hours of order receipt, with available stock (excluding weekends and holidays).

When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of DHL Express service is 1 to 4 working days.

Our Customer Care Team are available via email at

When will I receive my order?

Orders are dispatched daily from Hong Kong. Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door. When your order has been shipped you will receive a shipping confirmation email The standard delivery time is 5-7 business days, remote areas up to 10 days.

How much does shipping cost?

Shipping cost is 14.90 AUD. Orders over $100 AUD are shipped for free.

Who should I contact about a billing question?

Our Customer Care Team is available via email at

What is your return policy?

Items purchased online at may be returned to our Return Center. Please see the Return Policy below for mailing instructions. .

What is your privacy policy?

Please click here to see Polar Electro's privacy policy statement.

What do you do with the personal information I provide for processing my order?

Personal information requested on this site will be used only to process and ship your order. Therefore, personal information will not be used for any purpose beyond order processing without the express authorization of the customer. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

If you'd like to review or delete the personal information we maintain please contact shoppolar support at

What is the Credit Card Security Number?

Using the Credit Card Sec Number for Advanced Security

To further ensure your privacy and protection, credit card companies have begun using an additional 3 or 4 digit Card security number on your credit card. This number is called a Card Verification Code (CVC) code by MasterCard, a Card Verification Value (CVV) by Visa and Card Identification Digits (CID) by American Express.

To prevent fraud, your Card ID Number does not appear on your receipt, nor is it retained by our database.

It appears only on your credit card, as a security measure to prove that users have the card on their person when making a purchase.

How to find the Credit Card Security Number on your card

MasterCard/Visa: Your Credit Card security number should be the last block of digits in your account number, directly below your signature on the back of your card.

American Express: The CID number can be found on the front, right side of your card. It is four digits long.

Credit Card incorrect, please check your number. What should I do?

Please check the number is correct and enter the card number again.

Change region

If your country/region is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.

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