Get Service

Be it a quick battery change or precision warranty service, you have an extensive global Polar service network at your disposal. Find us on the map close to you, or register your service online and send it directly to Central Service.*

Battery Change Service

Battery Change Service

Here you get quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change.

Authorized Service

Authorized Service

Here quick repairs, all battery changes, and more demanding non-warranty service is done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service.

Central Service

Central Service

All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us.

* Warranty service is given only by Polar Central Service in your country.

Battery replacement

You can change the battery yourself to these Polar products. Please see product user manual for instructions.

Remember to replace the sealing ring if it seems damaged. For assistance on battery change to these products, please contact your local Battery Change Service Battery Change Service offers quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change..

If your product is not on the list, please turn to your closest Authorized Service Authorized Service offers quick repairs, all battery changes, and more demanding non-warranty service done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service. or send your product to Central Service All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service. If you send in your service, please register online to get a tracking code. Remember to pack your product carefully to avoid damage before sending it to us. in your country for battery change.
Full periodic and water resistance checks are performed with every battery change.

Battery disposal

Polar recycles batteries as part of our commitment to the preservation of the environment. When changing the battery yourself, please follow your local recycling regulations for safe disposal.

See Polar Environmental Policy here.

Service FAQ

Can I troubleshoot my issue before contacting Polar service?

My product is under warranty and I need service. What should I do?

All warranty repairs are done at Polar Central Service in your country. Change region and navigate to your local support site to get more information.

My product is no longer under warranty and I need service. What should I do?

To change battery, check here if you can change it yourself. If your product is not on the list, please find your closest Authorized Service here.

If you need more than a battery chance, please contact an Authorized Service near you, or send your product(s) directly to Central Service.

I want to send my product directly to Central Service. What should I do?

If there is no Authorized Service near you, please send your product(s) directly to the Central Service in your country. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete.

For these countries you can register online:
How do I send my product to Central Service?

1. Include all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack carefully to avoid damage during transit.

2. If the product is under warranty, enclose a copy of the proof of purchase.

3. Include a detailed description of the problem.

4. Include your name, return address, and telephone number during office hours.

5. Ship to Polar Central Service in your country:

What do the free training computer tests include?

1. Careful visual inspection to determine any external damage.

2. Battery voltage check.

3. Checking and cleaning of case contacts.

4. Sealing check and free replacement when needed.

5. Water resistance testing.

6. Operational testing.

What do the free sensor tests include?

1. Careful visual inspection to determine any external damage.

2. Checking the range of transmission to rule out any problems.

3. Checking the heart rate sensor electrode conductivity.

4. Cleaning of the sensor parts thoroughly when necessary.