Return Policy
Items should be returned in a pristine condition, unopened, unused and in original condition, with a completed RETURN FORM and a copy of the proof of purchase, to our Collection Center within 7 calendar days.
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Refunds will not be issued if the Product concerned is software which we have supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Polar Store website.
Return Instructions
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to properly process your return.
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the purchase invoice (included with your shipment) and this RETURN FORM. We will not be able to process a return for any shipment received without a purchase invoice and return form.
- It is recommended to use a secure shipping method such so that you have tracking for the package. Polar is not responsible for items lost in transit and the return cannot be processed until the item is received.
- Polar does reserve the right to reject any returns if they are not meeting the requirements set above.
All returns should be sent to the following address:
FAR WIDE TELECOMMUNICATIONS CO., LTD
10/F, NO 127 ANXING ROAD, XINDIAN DIST., NEW TAIPEI CITY, TAIWAN
Tel：02-8666-0168 (Delivery use only.For technical support, please email twcs@polar.com)
Damaged, Defective or Warranty Products
To return a damaged or defective item, please contact the Polar Customer Service Team by e-mail TWCS@POLAR.COM and reference "Polar Online Return". Our Customer Service Team will provide you return instructions.
Should a defect be found in a product in accordance with Polar’s Warranty, the item should be sent to a POLAR COLLECTION CENTRE. Please remember to include a copy of your original proof of purchase.
Polar Warranty
The Polar Warranty covers the training computer and sensors for two (2) years from the date of purchase for defects in material or workmanship. Damage caused by misuse or improper or unauthorized maintenance is not covered.
The complete warranty terms can be found in the user’s manual.
PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.
Polar Vantage M3
Polar Grit X2
New
Polar Vantage V3
Polar Ignite 3
Polar Pacer Pro
Polar Pacer
Grit X Series
Vantage Series
Pacer Series
Ignite Series
