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Contact Us

Order support is available via email at or by calling +852-2119 5515 Monday to Friday (excluding public holidays), 9:30am to 6pm (lunch hour: 1pm – 2pm).

Global order support is available via email at Service is provided in English.

The answers to many of your product related questions may be found in the Frequently Asked Questions and Service Information sections of your local Polar Hong Kong website. Please check this information before emailing the customer service department with your question.

For product support, send us an email to or call +852-2119 5500.

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If your country/region is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.