Polar CS400 User manual

11. CUSTOMER SERVICE INFORMATION

Care and Maintenance

Caring of Your Product

Like any electronic device, the Polar cycling computer should be treated with care. The suggestions below will help you fulfill guarantee obligations and enjoy this product for many years to come.

Detach the transmitter connector from the strap and rinse the strap under running water after every use. Dry the connector with a soft towel. Never use alcohol or any abrasive material (steel wool or cleaning chemicals).

Wash the strap regularly in a washing machine at 40ºC/104ºF or at least after every fifth use. This ensures reliable measurement and maximizes the life span of the transmitter. Use a washing pouch. Do not soak, spin-dry, iron, dry clean or bleach the strap. Do not use detergent with bleach or fabric softener. Never put the transmitter connector in the washing machine or drier!

Dry and store the strap and connector separately, to maximize the transmitter battery lifetime. Wash the strap in a washing machine before long-term storage and always after use in pool water with high chlorine content.

Keep your cycling computer, transmitter, speed, cadence and power sensors in a cool and dry place. Do not keep them in a damp environment, in non-breathable material (a plastic bag or a sports bag) nor with conductive material (a wet towel). The cycling computer and the speed and cadence* sensors are water resistant, so you can use them in the rain. To maintain the water resistance, do not wash the cycling computer or the speed or cadence* sensors with a pressure washer or sink them under water. Do not expose to direct sunlight for extended periods.

Keep your cycling computer clean. Clean the cycling computer, speed and cadence* sensors with a mild soap and water solution and in the end rinse them with clean water. Do not immerse them in water. Dry them carefully with a soft towel. Never use alcohol or any abrasive material such as steel wool or cleaning chemicals.

Avoid hard hits to the cycling computer and speed and cadence as these may damage the sensor units.

* Optional sensors.

Service

During the two-year guarantee/warranty period, we recommend that you service the product at an authorized Polar Service Center only. The warranty does not cover damage or consequential damage caused by service not authorized by Polar Electro. For further information, see Limited International Polar Guarantee.

For more information on local after sales services, consult the Polar Customer Service Card.

Changing Batteries

We recommend that you have the battery replaced by an authorized Polar Service Center. Avoid opening the sealed battery cover, but if you choose to change the battery yourself, follow the instructions carefully on the next page.

To change the batteries of the cycling computer and transmitter yourself, carefully follow the instructions in Changing Cycling Computer Battery. All batteries are changed the same way.

If you would prefer Polar to replace the battery, contact an authorized Polar Service Center.

Changing Cycling Computer Battery

To change the cycling computer battery, you need a coin and a battery (CR 2354).

  1. Using a coin that sits tight into the back cover groove, open the battery cover by pressing slightly and turning counter clockwise.

  2. Remove the battery cover. The battery is attached to the cover, which should be lifted carefully. Remove the battery and replace with a new one. Be careful not to damage the threads of the back cover.

  3. Place the positive (+) side against the cover and negative (-) side of the battery against the cycling computer.

  4. The sealing ring of the battery cover is also attached to the cover. Only replace the sealing ring if it is damaged. Before closing the battery cover, make sure that the cover’s sealing ring is undamaged and it is placed correctly in its groove.

  5. Put the battery cover in its place and turn the cover clockwise with a coin to CLOSE position. Make sure that the cover is closed properly!

Excessive use of the backlight drains the cycling computer’s battery more rapidly. In cold conditions, the low battery indicator may appear, and disappear again when you return to a warmer environment. To ensure the maximum lifespan of the battery cover, open it only when changing battery. When changing the battery, make sure the sealing ring is not damaged, in which case you should replace it with a new one. Battery kits with sealing rings are available at well-equipped Polar retailers and authorized Polar Service Centers. In the USA and Canada, sealing rings are available at authorized Polar Service Centers only.

Keep batteries away from children. If swallowed, contact a doctor immediately. Batteries should be properly disposed of according to local regulations.

Transmitter connector

To change the battery yourself, follow below instructions.

  1. Using a coin, open the battery cover by turning it counterclockwise to OPEN.

  2. Insert the battery (CR2025) inside the cover with the positive (+) side against the cover. Make sure the sealing ring is in the groove to ensure water resistance.

  3. Press the cover back into the connector.

  4. Use the coin to turn the cover clockwise to CLOSE.

Open the cover only when changing the battery to ensure a long life, and make sure the sealing ring is not damaged, in which case you should replace it with a new one.

Battery kits with sealing rings are available at Polar retailers and authorized Polar Service Centers. In the USA and Canada, sealing rings are available at authorized Polar Service Centers only.

 

Speed and Cadence Sensors Battery

Contact your authorized Polar Service Center for replacement speed and cadence sensors. The Service will test the sensor after replacing the battery.

Precautions

Interference During Exercise

Electromagnetic Interference and Exercise Equipment

Disturbance may occur near high-voltage power lines, traffic lights, overhead lines of electric railways, electric bus lines or trams, televisions, car motors, bike computers, some motor-driven exercise equipment, cellular phones, or at electric security gates. To avoid erratic readings, move away from possible sources of disturbance.

Exercise equipment with electronic or electrical components such as LED displays, motors and electrical brakes may cause interfering stray signals. To solve these problems, try the following:

  1. Remove the transmitter from your chest and use the exercise equipment as you would normally.

  2. Move the cycling computer around until you find an area in which it displays no stray reading or does not flash the heart symbol. Interference is often strongest directly in front of the display panel of the equipment, while the left or right side of the display is relatively free of disturbance.

  3. Put the transmitter back on your chest and keep the cycling computer in this interference-free area as much as possible.

If the cycling computer still does not work with the exercise equipment, it may be electrically too noisy for wireless heart rate measurement.

Minimizing Risks When Exercising

Exercise may include some risk. Before beginning a regular exercise program, it is recommended that you answer the following questions concerning your health status. If you answer yes to any of these questions, we recommend that you consult a doctor before starting any training program.

  • Have you been physically inactive for the past 5 years?

  • Do you have high blood pressure or high blood cholesterol?

  • Do you have symptoms of any disease?

  • Are you taking any blood pressure or heart medication?

  • Do you have a history of breathing problems?

  • Are you recovering from a serious illness or medical treatment?

  • Do you use a pacemaker or other implanted electronic device?

  • Do you smoke?

  • Are you pregnant?

Note that in addition to exercise intensity, medications for heart conditions, blood pressure, psychological conditions, asthma, breathing, etc., as well as some energy drinks, alcohol, and nicotine may also affect heart rate.

It is important to be sensitive to your body’s responses during exercise. If you feel unexpected pain or excessive fatigue when exercising, it is recommended that you stop the exercise or continue at a lighter intensity.

Notice to individuals with pacemakers, defibrillators or other implanted electronic devices. Individuals who have a pacemaker use the Polar cycling computer at their own risk. Before starting use, we always recommend a maximal exercise stress test under a doctor’s supervision. The test is to ensure the safety and reliability of the simultaneous use of the pacemaker and the Polar cycling computer.

If you are allergic to any substance that comes into contact with your skin or if you suspect an allergic reaction due to using the product, check the listed materials in Technical Specifications. To avoid any skin reaction to the transmitter, wear it over a shirt, but moisten the shirt well under the electrodes to ensure flawless operation.

The combined impact of moisture and intense abrasion may cause a black color to come off the transmitter’s surface, possibly staining light-colored clothes. If you use insect repellent on your skin, you must ensure that it does not come into contact with the transmitter.

Technical Specifications

Cycling computer

The wrist unit is a class 1 Laser Product

 

Battery life:

Average 1 year (1h/day, 7 days/week)

Battery type:

CR 2354

Battery sealing ring:

O-ring 20.0 x 1.0 Material: silicone

Operating temperature:

-10 °C to +50 °C / 14 °F to 122 °F

Materials:

Thermoplastic polymer

Watch accuracy:

Better than ± 0.5 seconds / day at 25 °C / 77 °F temperature.

Accuracy of heart rate monitor:

± 1% or 1 bpm, whichever larger. Definition applies to stable conditions.

Heart rate measuring range:15-240

Current speed display range:

0-127 km/h or 0-75 mph

Altitude display range:

-550 m … +9000 m / -1800 ft … +29500 ft

Ascent resolution:

5 m / 20 ft

Cycling computer limit values

Maximum files:

99

Maximum time:

99 h 59 min 59 s

Maximum laps:

99

Total distance:

999 999 km / 621370 mi

Total duration:

9999h 59min 59s

Total calories:

999 999 kcal

Total exercise count:

9999

Total ascent:

304795 m / 999980 ft

Transmitter

Battery type

CR 2025

Battery life

Average 700 hours of use

Battery sealing ring

O-ring 20.0 x 1.0 Material FPM

Operating temperature

-10 °C to +50 °C / 14 °F to 122 °F

Connector material

Polyamide

Strap material

35% Polyester, 35% Polyamide, 30% Polyurethane

Water resistance

30 m (Suitable for bathing and swimming)

Polar WebLink using IrDA Communication, Polar ProTrainer 5™

System Requirements:

PC

 

Windows® 2000/XP (32bit)

 

IrDA compatible port (an external IrDA device or an internal IR port)

 

Additionally, for the software your PC must have a Pentium II 200 MHz processor or faster, SVGA or higher resolution monitor, 50 MB hard disk space and a CD-ROM drive.

The Polar cycling computer displays your performance indicators. It indicates the level of physiological strain and intensity during exercise. It also measures speed and distance when cycling with a Polar Speed sensor. The Polar Cadence Sensor is designed to measure cadence when cycling. No other use is intended or implied.

The Polar Cycling Computer should not be used for obtaining environmental measurements that require professional or industrial precision. Furthermore, the device should not be used to obtain measurements when engaged in airborne or underwater activities.

Water resistance of Polar products is tested according to International Standard ISO 2281. Products are divided into three different categories according to water resistance. Check the back of your Polar product for the water resistance category and compare it to the chart below. Please note that these definitions do not necessarily apply to products of other manufacturers.

Marking on case back

Wash splashes, sweat, raindrops etc.

Bathing and swimming

Skin diving with snorkel (no air tanks)

SCUBA diving (with air tanks)

Water resistant characteristics

Water resistant

x

 

 

 

Splashes, raindrops etc.

Water resistant 50m

x

x

 

 

Minimum for bathing and swimming*.

Water resistant 100m

x

x

x

 

For frequent use in water but not SCUBA diving.

*These characteristics also apply to Polar WearLink+ transmitters marked Water resistant 30m.

Frequently Asked Questions

What should I do if...

...the battery symbol and Battery low is displayed?

The low battery indicator is usually the first sign of an expired battery. However, in cold conditions the low battery indicator may appear. The indicator will disappear as soon as you return to a normal temperature. When the symbol appears, the cycling computer sounds and backlight are automatically deactivated. For further information on changing the battery, see Care and Maintenance.

...I do not know where I am in the menu?

Press and hold STOP until the time of day is displayed.

...there are no reactions to any buttons?

Reset the cycling computer by pressing all the side buttons simultaneously for 2 seconds. After the reset, press the red button, Start with bike settings is displayed. You can either accept the bike settings with OK or change the bike settings. Then Basic Settings is displayed. Set the time and date, all the rest of the settings are saved. For more information see Basic Settings and Measuring Wheel Size. If you do not want to change the rest of the settings you can skip them by pressing and holding STOP. All the exercise data is saved.

...the cycling computer does not measure the calories?

Burnt calories are calculated only when you are wearing the transmitter and all the basic settings are done correctly. For more information see Basic Settings.

...another person with a cycling computer or a heart rate monitor is causing interference?

See Precautions.

...the heart rate reading becomes erratic, extremely high or shows nil (00)?

  • Make sure the cycling computer is no further than 1 m / 3 ft from the transmitter.

  • Make sure the transmitter belt has not loosened during exercise.

  • Make sure the textile electrodes in the sports apparel fit snugly.

  • Make sure that the electrodes of the transmitter / sports apparel are moistened.

  • Make sure the transmitter / sports apparel is clean.

  • Make sure that there is no other heart rate transmitter within 1 m / 3 ft.

  • Strong electromagnetic signals can cause erratic readings. For further information, see Precautions.

  • If the erratic heart rate reading continues despite moving away from the source of disturbance, slow down your speed and check your pulse manually. If you feel it corresponds to the high reading on the display, you may be experiencing cardiac arrhythmia. Most cases of arrhythmia are not serious, but consult your doctor nevertheless.

  • A cardiac event may have altered your ECG waveform. In this case, consult your physician.

Check WearLink! is displayed and your cycling computer cannot find your heart rate signal?

  • Make sure the cycling computer is no further than 1 m / 3 ft from the transmitter.

  • Make sure the transmitter belt has not loosened during exercise.

  • Make sure the textile electrodes in sports apparel fit snugly.

  • Make sure that the electrodes of the transmitter / sports apparel are moistened.

  • Make sure the transmitter / electrodes in the sports apparel are clean and undamaged.

  • If the heart rate measurement does not work with the sports apparel, try using a WearLink strap. If your heart rate is detected with the strap, the problem is most probably in the apparel. Please contact the apparel retailer / manufacturer.

  • If you have done all of the above-mentioned actions, and the message still appears and heart rate measurement does not work, the battery of your transmitter may be empty. For further information, see Care and Maintenance.

Check Speed! is displayed?

For further information, consult Speed Sensor user manual.

...the altitude keeps changing even if I am not moving?

The cycling computer converts measured air pressure into an altitude reading. This is why changes in the weather may cause changes in altitude readings.

…the altitude readings are inaccurate?

Your altimeter may show faulty altitude if it is exposed to external interference like strong wind or air conditioning. In this case, try to calibrate the altimeter. If the readings are constantly inaccurate, dirt may be blocking the air pressure channels. In this case, send the cycling computer to a Polar Service Center.

....Memory low is displayed?

Memory low is displayed when there is approximately one hour of memory space left. Once the memory has been depleted Memory full is displayed. To free memory space, transfer exercise data to Polar ProTrainer 5 software, and delete from the cycling computer memory.

Limited International Polar Guarantee

  • This guarantee does not affect the consumer’s statutory rights under applicable national or state laws in force, or the consumer’s rights against the dealer arising from their sales/purchase contract.

  • This limited Polar international guarantee is issued by Polar Electro Inc. for consumers who have purchased this product in the USA or Canada. This limited Polar international guarantee is issued by Polar Electro Oy for consumers who have purchased this product in other countries.

  • Polar Electro Oy/Polar Electro Inc. guarantees the original consumer/purchaser of this device that the product will be free from defects in material or workmanship for two (2) years from the date of purchase.

  • The receipt of the original purchase is your proof of purchase!

  • The guarantee does not cover the battery, normal wear and tear, damage due to misuse, abuse, accidents or non-compliance with the precautions; improper maintenance, commercial use, cracked, broken or scratched cases/displays, elastic strap and Polar apparel.

  • The guarantee does not cover any damage/s, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product.

  • Items purchased second hand are not covered by the two (2) year warranty, unless otherwise stipulated by local law.

  • During the guarantee period, the product will be either repaired or replaced at any of the authorized Polar Service Centers regardless of the country of purchase.

Guarantee with respect to any product will be limited to countries where the product has been initially marketed.

This product is compliant with Directives 93/42/EEC. The relevant Declaration of Conformity is available at www.support.polar.fi/declaration_of_conformity.

This crossed out wheeled bin marking shows that Polar products are electronic devices and are in the scope of Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE) and batteries and accumulators used in products are in the scope of Directive 2006/66/EC of the European Parliament and of the Council of 6 September 2006 on batteries and accumulators and waste batteries and accumulators. These products and batteries/accumulators inside Polar products should thus be disposed of separately in EU countries.

This marking shows that the product is protected against electric shocks.

Polar Electro Oy is a ISO 9001:2000 certified company.

Copyright © 2011 Polar Electro Oy, FIN-90440 KEMPELE, Finland.

All rights reserved. No part of this manual may be used or reproduced in any form or by any means without prior written permission of Polar Electro Oy. The names and logos marked with a™ symbol in this user manual or in the package of this product are trademarks of Polar Electro Oy, except for Sound Blaster, which is a trademark of Creative Technology, Ltd. The names and logos marked with a ® symbol in this user manual or in the package of this product are registered trademarks of Polar Electro Oy, except that Windows is a registered trademark of Microsoft Corporation.

Polar Disclaimer

  • The material in this manual is for informational purposes only. The products it describes are subject to change without prior notice, due to the manufacturer’s continuous development program.

  • Polar Electro Inc./Polar Electro Oy makes no representations or warranties with respect to this manual or with respect to the products described herein.

  • Polar Electro Inc./Polar Electro Oy shall not be liable for any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the use of this material or the products described herein.

This product is protected by one or several of the following patents:

FI23471, USD49278S, USD492784S, USD492999S, FI68734, US4625733, DE3439238, GB2149514, HK81289, FI88972, US5486818, DE9219139.8, GB2258587, FR2681493, HK306/1996, FI96380, WO95/05578, EP665947, US5611346, JP3568954, DE69414362, FI110303, WO96/20640, EP 0748185, US6104947, FI100924, EP 836165, US 6229454, DE 69709285, FI112028, EP 0984719, US 6361502, FI 111801, US 6418394, EP1124483, WO9855023, FI114202, US 6537227, FI112844, EP 724859 B1, US 5628324, DE 69600098T2, FI110915, FI 113614.

Other patents pending.

Manufactured by:

Polar Electro Oy

Professorintie 5

FIN-90440 KEMPELE

support.polar.com

17931877.02 ENG C 02/2011