When will polarpersonaltrainer.com and the associated software programs close down?
Why did Polar decide to discontinue polarpersonaltrainer.com?
Polar have decided to streamline our training services offering and discontinue polarpersonaltrainer.com. The polarpersonaltrainer.com technical platform was initially developed in the early 2000s and has been operating for close to two decades. As such the technical platform has become obsolete and is no longer viable for further development or sustained support. For this reason, we have focused our efforts on the development of the Flow service and associated solutions that enable polarpersonaltrainer.com training data to be migrated to Polar Flow.
Can I use my Polar device after the service has ended?
You can continue using your Polar device on a standalone basis/offline after polarpersonaltrainer.com closes, but you'll not be able to sync your data to the service after the end of December 2019.
Can I use WebSync with Flow after polarpersonaltrainer.com has closed down?
Unfortunately it is not possible to sync your data to Flow using WebSync since the technical structures of the two systems are rather different.
What will happen to my training data already stored at polarpersonaltrainer.com?
Polarpersonaltrainer.com will close down permanently on Dec 31st, 2019 and all the training data on the servers will be removed by Polar.
What should I do in order to transfer my training data from polarpersonaltrainer.com to the Flow service?
You can transfer the training results and fitness test results of the following Polar products: CS500, CS600X, FT7, FT40, FT60, FT80, RS300X, RS800CX, RC3 GPS, RCX3 and RCX5. For instructions how to do it, see How do I transfer data from polarpersonaltrainer.com to the Polar Flow web service?.
You need to do this before Dec 31st, 2019.
Earlier it was possible to transfer just 25 training sessions from polarpersonaltrainer.com to Flow in one go. How about now?
It is now possible to transfer as many training sessions at a time as you like. We have also added support for multisport training sessions.
How long is the compensation voucher valid for?
The compensation vouchers will be available for 28 days from the date it is received.
Will the compensation voucher be valid for any new devices that might be launched during the compensation period?
The compensation program is valid until the end of February 2020. The voucher can be used towards any Polar device available in our webstore during the compensation period.
