FAQs
WebSync 2.x Errors
Public
Make sure you do not wear WearLink® transmitter W.I.N.D. during data transfer.
Turn off active Bluetooth connections before data transfer. Error: Synchronization failed. Connection to the wrist unit lost.
Solutions
CS500: Check that your CS500 is activated and within 3 m / 9.84 ft from DataLink. In some cases placing CS500 right next to DataLink helps.
Set CS500 to Connect mode before the start of the synchronization.
If you have short, few seconds’ training files in CS500 Files, delete them before data synchronization.
FA20/FT7/FT40/FT60/FT80/RS300X: Remove your training computer from FlowLink, wait for 3 - 5 seconds (or until light turns off on FlowLink) and place the training computer carefully on FlowLink. The training computer may have moved during data transfer.
If you have selected Remember me option, synchronization restarts automatically when WebSync finds your training computer. If synchronization does not restart automatically, click Synchronize again.
Do not move the product during the data transfer!
Do not place the FlowLink on a metallic surface when transferring data.Error: Incorrect username or password
Solution: Check that your username and password are correct in WebSync Synchronization Settings.
Enter the same user account information as you are using in polarpersonaltrainer.com. If you have forgotten your password, click Have you forgotten your password? Click here link.
Error: WebSync does not show my CS500 cycling computer even if it has been activated
Note that it takes a moment before cycling computer appears in the list. If the cycling computer is not shown in the list within 15 seconds, try following for troubleshooting.Solution 1: Set CS500 to Connect mode and press Start twice. Right-click
WebSync icon on taskbar/menubar and select Synchronize.Solution 2: Close WebSync; right-click WebSync icon on taskbar/menubar and select Exit WebSync.
a) In Windows go to Start → (Settings) → Control Panel → Administrative Tools → Services.
Check that Polar Daemon is running and the status is Started.
If the status is not started, click Polar Daemon and start the service. If Daemon is already running (Started), click Restart the service.
b) In Mac OS X go to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check if polard is in the list of running processes.
If polard is not in the list, uninstall Polar WebSync and Polar Daemon from your computer and reinstall WebSync software.
After installation go back to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check that polard is now running.
If the problem persists, please contact customercare@polar.fi.
Error: Failed pairing WebSync with training computer "number". Try again.
Solution: Check that your cycling computer is activated. You need also to accept the pairing request in your cycling computer once asked.
Error: No connection to the server; please check your network settings.
Solution: Click Cancel to close the window. Right-click the WebSync icon on taskbar/menubar and select WebSync Settings. Check that Network Settings are correct.
Check if you can access to polarpersonaltrainer.com. If not, there may be problems in your Internet connection. Make sure the Polar WebSync software is allowed to pass through the firewall without restrictions and that your antivirus software is not preventing data transfer.
Error: WebSync could not initialize properly. Check that Polar Daemon is running and start WebSync again.
Solution: Click Close WebSync button to close the window.
Go to Start → (Settings) → Control Panel → Administrative Tools → Services. Check that Polar Daemon is running and status is Started.
If the status is not started click Polar Daemon and 'Start the service'. If Daemon is already running (Started), click 'Restart the service'.
b) In Mac OS X go to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check if polard is in the list of running processes.
If polard is not in the list, uninstall Polar WebSync and Polar Daemon from your computer and reinstall WebSync software.
After installation go back to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check that polard is now running.
If the problem persists, please contact customercare@polar.fi.
Error: Synchronization failed. Restart WebSync and/or reconnect data transfer unit and try again.
Solution: Click Cancel to close the window. Close WebSync by right-clicking the WebSync icon on the taskbar/menubar and selecting Exit WebSync. Reconnect DataLink or FlowLink. Restart WebSync from desktop icon/Applications and start synchronization again.
Error: Problems reading the sent data. Try again. If the problem persists, contact customercare@polar.fi.
Solution: Click Cancel to close the window. Close WebSync by right-clicking the WebSync icon on the taskbar/menubar and selecting Exit WebSync.
In Windows go to Start → (Settings) → Control Panel → Administrative Tools → Services. If Polar Daemon is not running i.e. the status is not started, click Polar Daemon and 'Start the service'. If Daemon is already running (Started), click 'Restart the service'. Reconnect DataLink. Restart WebSync and start synchronization.
In Mac OS X go to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check if polard is in the list of running processes.
If polard is not in the list, uninstall Polar WebSync and Polar Daemon from your computer and reinstall WebSync software.
After installation go back to Applications → Utilities → Activity Monitor → select All processes from the drop-down list and check that polard is now running.
If the problem persists, please contact customercare@polar.fi and send WebSync Log file for further investigation. Mark the text there, copy it and paste it to your message. You will find the Log
Windows XP: qf9eABkACAAAAFIAAABSAAEAAAAAAAAAAAAAAAAAAAAAAAAAqwAnAAAACgBodHRwOi8va2FkZXR0 LnBvbGFyLmdycC9wcm9jZXNzX2J1Zy5jZ2ljaGFuZ2Vmb3JtZQ== hf8IAAEAAAo= qgI= C:\Documents and Settings\your username\Application Data\PolarWebSync\_websynclog.txt
qf8MAB0ACAAAAAAA hf8IAAEBAAo= qgI= Windows Vista/7: C:\Users\your username\AppData\Roaming\Polar WebSync\_websynclog.txt
Mac OS X: qf9eABkACAAAAFIAAABSAAEAAAAAAAAAAAAAAAAAAAAAAAAAqwAnAAAACgBodHRwOi8va2FkZXR0 LnBvbGFyLmdycC9wcm9jZXNzX2J1Zy5jZ2ljaGFuZ2Vmb3JtZQ== hf8IAAEAAAo= qgI= Users/username/.websynclog
Make sure you have enabled the option to show hidden files.
To find log file in Mac OS X go to Applications → Utilities → Terminal and type command: open -e .websynclogqf8MAB0ACAAAAAAA hf8IAAEAAAo= qgI=
qf8MAB0ACAAAAAAA
hf8IAAEAAAo=
qgI=
Error: Automatic synchronization failed. To try again, start synchronization manually.
Solution: Click Cancel to close the window. Start manual synchronization by right-clicking the WebSync icon on the taskbar/menubar and selecting Synchronize.
Error: If WebSync is not responding
Solution:
In Windows close WebSync by right-clicking the WebSync icon on the taskbar and selecting Exit WebSync. Check from your computer's Task Manager that WebSync process is not running. To enter to Task Manager, right-click upon the taskbar and select Task Manager/Start Task Manager → Processes tab. If WebSync process is running, press End Process button.
In Mac close WebSync by right-clicking the WebSync icon on the menubar and selecting Exit WebSync. Go to Activity Monitor to check that WebSync process is not running. If WebSync process is running, press Quit Process button.
Restart WebSync.
If that does not help, restart your computer. If WebSync is still not responding, uninstall Polar WebSync and Polar Daemon from your computer and reinstall WebSync software.
