Polar Loop sync doesn't start in FlowSync. Now what?

Try these steps, one at a time.

Check that Polar Loop charging area is clean.

Keep Polar Loop charging area clean.

 

 

 

 

 

 

 

If your product doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the charging area on the back of the product is not clean enough. Gently remove any dust, hair or dirt accumulated on the charging pins. Use a dry cleaning cloth - something you'd use with glasses. You can also use e.g. a toothbrush to reach all that hard-to-remove dirt in the cavity.

Do NOT use alcohol, cleaning chemicals, or any abrasive material such as steel wool.

Check that the USB cable works

  • Remove and replug the custom USB cable into your Polar Loop.
  • If your Polar Loop plugged into your computer via USB Hub, try plugging it in directly to the computer's own USB port.
  • Try the other USB port(s).

Restart FlowSync

Close FlowSync by right-clicking/secondary clicking the icon on your computer taskbar/menubar. Choose Close. Then restart FlowSync from your computer desktop icon/Applications folder.

Restart your computer.

Keep the USB cable plugged into Polar Loop, and the cable plugged into the computer.

Enable Javascript and cookies in your browser.

Javascript and cookies need to be enabled for connection to work. Usually they are enabled by default. See your browser's help for further instructions.

Check that Polar Loop is shown in your computer’s Human Interface Devices

  • Unplug Polar Loop from the USB cable.
  • Windows: Go to (Start) > Control Panel > (System) > Device Manager > Human Interface Devices. Plug your Polar Loop into the USB cable and the cable into your computer. Does the list update? Your Polar Loop should be shown as HID-compliant device.

  • Mac OS X: Click Apple menu > About This Mac > More Info > System Report > Hardware > USB. Plug your Polar Loop into the USB cable and the cable into your computer. Does the list update? Your Polar Loop should be shown on the list.

If your Polar Loop is shown on the list and the synchronization does not start, send the FlowSync log file with a problem description to customercare@polar.com.

If your Polar Loop is not shown on the list, either Polar Loop or the USB-cable is faulty. Please take them to Polar service.